Returns & Exchanges
At MelGeek, we strive for perfection in every keystroke, but if you are not completely satisfied with your purchase, you may return your items within 15 days of delivery. All returned products must be in their original packaging, including all accessories and components, to qualify for a full refund or exchange.
Initiate Your Request
Contact our support team at support@melgeek.com with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Carefully pack your MelGeek device, ensuring all keycaps, cables, and tools are included in the original box to prevent damage during transit.
Ship to MelGeek
Affix the provided shipping label or send the package via a trackable courier service to our designated fulfillment center for inspection.
Inspection and Refund
Once our technical team verifies the condition of the hardware, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing