Frequently Asked Questions
Everything you need to know about your MelGeek experience
What is the typical shipping time for my order?
Orders for in-stock items are usually processed within 2-3 business days. International shipping typically takes 7-15 business days depending on your location and selected shipping method.
Do MelGeek keyboards support hot-swapping?
Most of our mechanical keyboards, including the Mojo series, feature hot-swappable PCBs, allowing you to easily change switches without soldering.
What is your return policy for mechanical keyboards?
We offer a 15-day return policy for most products in their original packaging and condition. Please note that custom or group-buy items may have specific terms.
How do I customize the RGB lighting and keymaps?
You can customize your device using our proprietary KBTools software, which allows you to remap keys, set macros, and adjust RGB lighting effects.
Do you ship worldwide?
Yes, we ship to most countries globally. Shipping costs and delivery times are calculated at checkout based on your specific destination.
Are MelGeek products covered by a warranty?
Yes, we provide a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use conditions.